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Operations Lead (Vpsg6.1)

Department of Health - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 9 May 2021

Role: Operations Lead (31 Decemeber 2021) 

Number of vacancies available: 2

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary:

The Operations Lead, Case, Contact and Outbreak Management leads a team of health professionals who undertake the public health response to notifications of confirmed cases and close contacts of COVID-19. The operations team works to prevent the spread of disease through immediate response work. It also contributes to longer term policy development, under state and national legislation and policy guidance and the Public Health and Wellbeing Act. This position will oversee the operations arms of the Case, Contact & Operations Management unit, and will include people management responsibilities for a number of direct reports.

The position is an authorised officer under the Public Health and Wellbeing Act 2008. The position may also be required to perform the departmental incident management role/s for communicable disease incidents that may impact on public health. This role may require regular or ad hoc participation in a stand-by roster. Stand-by is a mechanism whereby employees are rostered to be available outside their ordinary hours of duty to attend to urgent or emergency work requirements. This role will also require shift-based work that spans 7-days of the week.


  • Strategically design and develop the delivery of departmental objectives that impact significant localised service delivery and meet statewide departmental and government objectives and community expectations.
  • Maintain an understanding of issues impacting the department's clients and investigate and lead critical projects that develop and review policies, professional standards and operating practices that enhance service delivery, budget effectiveness, efficiency and improved client outcomes.
  • Forge strong connections across the department and with external stakeholders to facilitate a partnership approach.
  • Identify and actively manage emerging issues and areas of risk for government, department and the community in relation to COVID-19 response.
  • Work with senior management to set and achieve key performance indicators and standards.
  • Effectively manage and provide leadership to a team of employees by:

(a) leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes

(b) modelling behaviours integral to good people management and departmental values

(c) where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility

(d) pro-actively building and maintaining positive relationships with peers and stakeholders across the organisation.

  • Provide strategic thinking and future planning and oversee change management initiatives and integrated approaches to enhance compliance with department-wide policies.
  • Provide timely expert advice and develop open and effective communication strategies including collection of highly complex, contentious or sensitive information on matters of staff or business.
  • Represent the department on key government and non-government committees and bodies concerned with achieving government and departmental objectives.
  • Ensure effective operational policies are in place in relation to the administration of the Public Health and Wellbeing Act 2008 and other related health legislation.
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
  • Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
  • Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Government, Defence & Emergency


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