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Platform Support Analyst (Vpsg4)

Department of Health - Melbourne, VIC

Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 6 May 2021

Role: Platform Support Analyst (until 31 Decemeber 2021)

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary:

Lead activities in regard to the customer interface to the DIME Data Platform.

Support the Deployment and operations of reporting and analytics products on the platform.

Undertake root cause analysis, product changes and input into design and development of products.


  • Consult and understand client needs in eragrd to data and analytics objectives\requirements, lead discussions\workshops, analysis, options and provide recommendations for solution fixes or enhancement.
  • Contribute to operations planning and management, work with Delivery\Project managers to facilitate hand over to production including resourcing, , risks\issues and maintenance, solve technical problems constraining delivery and report status.
  • Maintain informative and succinct documentation on requirements, processes, architecture designs etc in a shared knowledge base.
  • Proactively contribute to develop\uplift data platform and engineering body of knowledge, standards, methods and approaches.
  • Share knowledge and collaborate with development team members and customers.
  • Attend relevant team meetings and meetings with other teams within the response to stay updated on developments and cultivate opportunities for collaboration between teams.
  • Provide updates on routine reporting and other ad hoc requests to the Pod Lead and unit managers.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.