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April

Regional Coordinator - Redfern

Claro Aged Care & Disability Services - Redfern, NSW

Voluntary, Charity & Social Work
Source: uWorkin

JOB DESCRIPTION

About the company

Our focus is serving the community and enabling people to live life on their terms in their homes, workplaces and communities.

We have more than 2,000 employees who work in partnership with some of the most vulnerable people in society, including elders and people living with a disability. We’re focused on customer care, service excellence and making a difference to the communities we serve.

We’re focused on meeting community demand for essential services and helping to keep the clients and communities we serve healthy and well. Will you join us and help make a difference?

About the role

We are currently looking for Regional Coordinators to build and maintain positive, long-term, collaborative relationships with support workers. Regional Coordinators will ensure the delivery of reliable, quality, individually tailored, compliant customer care and solutions to our aged and disability customers to enable them to optimise their independence, health, well-being and quality of life.

Requirements

  • Meticulous organisation, scheduling, approval and amendments appointments and rosters to ensure fulfilment and avoid abandonment
  • Deliver exceptional customer service, appropriately matching customer needs and preferences with support worker capabilities
  • Effective communication - working collaboratively with stakeholders to deliver customer satisfaction
  • Investigate or escalate disputes or complaints in a timely manner for successful resolution
  • Maintain a first point resolution focus
  • Work closely with Field Support Leader and Customer liaison officer roles in region to share positive and constructive feedback about support workers as received from customers.

Desirable

  • Experience in rostering & scheduling support workers in large geographical areas
  • A high level of computer literacy with extensive experience in Microsoft Office and electronic data management systems
  • Proven experience of exceptional stakeholder management; ability to build and maintain relationships
  • High level of interpersonal skills with the capacity to work collaboratively with a diverse range of people.
  • Excellent verbal and written communication skills, particularly in dealing with sensitive information and adverse events

What’s Next

Zenitas prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you think this role might be for you, we want to hear from you. Please click apply.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

  • For any questions regarding your application, please send a message through your LiveHire Inbox (top right corner dropdown box of your profile).

If this sounds like a role for you, please hit Apply to send your application.

Please note that only shortlisted candidates will be contacted.

Redfern, NSW

Voluntary, Charity & Social Work




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