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April

Customer Service Coordinator

Chorus - Currambine, WA

Voluntary, Charity & Social Work
Source: uWorkin

JOB DESCRIPTION

  • Join a small, dynamic team
  • Make a difference together
  • Fixed-Term for 6 months
  • About the Company:

    Chorus was formed in 2017 by the merge of three established WA care providers, Care Options, Community First International and Volunteer Task Force. We are an Australian not-for-profit organisation providing services in Aged Care, Disability, Mental Health and Volunteering. Together our new organisation will deliver care and services to over 10,000 clients across metropolitan and regional WA with a 400-strong workforce and over 600 volunteers. What we believe as an organisation defines the way we work, every day.

    We value being Responsive, Practical, Empowering and Respectful.

    Working with Chorus gives you the opportunity to work with a diverse range of people, support independence, empower people, ensure people feel connected to others, give something back to your community, and most importantly, make a difference.

    A fantastic opportunity has arisen for an individual who is interested in pursuing their career by working in partnership with customers living with disability. 

    About The Role:

    • Coordinating, monitoring and development of individualised customer programs within the community, short term accommodation and supported independent living via NDIS funding
    • Work closely with customers and their support networks within a person centred approach to achieve their goals
    • Support with delivery of day to day operations
    • Supervise and coach a team of Support Workers to deliver high quality supports to people with disability
    • Support continuous business development and growth
    • Build connections with stakeholders and the local community

    This role involves working from Chorus sites including Currambine and Greenwood Offices as well as the opportunity to work from home when you aren't on site.

    Essential Criteria:

    • Proven experience in a customer service role and/or experience supporting people with disability to live the life they choose
    • A passion for developing and nurturing relationships with current and potential customers, their families, and other key stakeholders to achieve excellent customer experience
    • Strong understanding of NDIS
    • Experience of Positive Behaviour Support
    • A good understanding of developing person centred plans
    • Contemporary and innovative approach to service delivery
    • Able to work autonomously and part of a busy team
    • Excellent time manage skills by working on multiple priorities with a can do attitude both autonomously and collaboratively
    • An awesome work ethic, which includes attention to detail, meticulous record keeping and good organisational skills
    • High level of information technology literacy including use of Microsoft Office suite
    • Good understanding of Occupational Health and Safety practices and a commitment to put safety first in all instances

    Prerequisites:

    • A relevant tertiary qualification and/or minimum Cert 3 in Disability
    • At least 1 years’ experience within disability coordination or related role
    • Excellent interpersonal, written and verbal communication skills;
    • National Police Clearance of 6 months or less currency/NDIS worker screen
    • Current Western Australian Drivers Licence & own vehicle.

    What we Offer:

    • Salary Packaging up to $15,990 per year and an additional $2,650 for Meals and Entertainment
    • A great place to work with a supportive and collaborative team
    • Access to pro-rata long service leave after 7 years
    • Chorus Recognition and Rewards
    • Access to our Employee Assistance Programme

    Applicant Instructions: 

    Please submit your application online with an cover letting addressing the Essential Criteria and resume uploaded as one document.

    We are short listing for this role immediately, so please apply now to express your interest.

    Applicants must have the right to live and work in Australia.

    To view all current vacancies visit Chorus

    Please note that unsolicited resumes and contact from recruitment agencies will not be accepted.

Currambine, WA

Voluntary, Charity & Social Work




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