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Customer Support Manager - Newcastle

Claro Aged Care and Disability Services - Bar Beach, NSW

Voluntary, Charity & Social Work
Source: uWorkin


  • Join our growing organisation and have an impact on the lives of others
  • Newcastle Location
  • Great work-life balance
A career in care and support

We are currently seeking a Customer Support Manager to join our growing team in Newcastle. As a Customer Support Manager you will deliver a high level of coordination support to in-home customer support programs including the development of rosters, staff supervision and the resolution of day-to-day operational matters.

Each day will look a little different, but your key responsibilities will likely include:
  • Effectively managing and coordinating staff rosters whilst ensuring accuracy of records
  • Developing and maintaining excellent relationships with customers, staff, customer family and friends,
funding bodies, doctors, case managers and other allied healthcare professionals
  • Constructively approaching unacceptable performance and providing on-going support to improve outcomes
  • Providing coaching in effective methods for delivering and exceeding customer expectations
  • Making process improvement suggestions and implementing improvement requests as required
Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community.

What You’ll Bring

As a Customer Support Manager, you will have demonstrated experience and skills in people leadership, have a self-motivating and ‘can do’ attitude, and have strong sector knowledge of the Disability or Aged Care industry.

To Do Well In This Role You May Have
  • Qualifications in Community Services, Frontline Management or equivalent
  • Demonstrated experience in a Community Services Co-ordination or Case Management role
  • Demonstrated experience supervising, supporting, and training staff
  • Knowledge of OH&S legislation relevant to aged care and disability service sector
  • Customer focused with excellent communication and problem-solving skills
  • Ability to manage time effectively in an environment of changing priorities
A career with Claro

Whether you’re currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us.

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine!

From our clients to our own teams, people are at the heart of our business. As part of our Claro team you will make a real impact, gain access to leading professional training and development, and enjoy flexibility that works for you.

Previously known as Australian Home Care, Accommodation and Care Solutions, Comrec, Nextt and Orion Services, our team of 4,500 strong have combined the best of what we had to become Claro – offering our clients greater choice and a brighter future.

A career you can choose

If you’re passionate about care and making a difference in people’s lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we’d love to hear from you.

Apply directly or get in touch today!


Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

Bar Beach, NSW

Voluntary, Charity & Social Work


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