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Head Of Allocations - Melbourne/sydney

Australian Unity - Melbourne, VIC

Hospitality, Travel & Tourism
Source: uWorkin


As Australia’s first member-owned wellbeing company we are dedicated to enable people to enjoy real wellbeing. We put our people first, customers, clients, partners and communities.

Our Home Care Service (HCS) business delivers in-home and community services to enable aging customers live independently in their own homes and communities for longer.

About Your New Role

Your new role as “Head of Allocations” will see you appointed to an exciting and newly created role, where through effective and efficient rostering and scheduling services, you will support the changing demands and growth of our customers and workforce and ensure high quality and safe delivery of care..

This includes establishing capability to develop, design, implement, monitor, systematise and continuously improve scheduling strategies to support patterned rosters with a focus on continuity of care to meet their defined wellbeing plan requirements, and ensuring all employment and Australian Unity regulatory frameworks are adhered to.

Pivotal to your success will be your collaboration with the Home Care Operations leadership team to ensure budget, workforce, quality standards and customer objectives are achieved through strong partnership and commitment to delivering a high performing function.

What Does Your New Role Look Like?

  • Develop a capable and responsible function with an energetic and resilient culture that lives our desired cultural aspiration of ‘one way of working’.
  • Oversee workforce capacity to ensure required Allocators are available, capable and fully trained and supported to deliver.
  • Actively lead the function to ensure sustainable achievement of local, region and business unit objectives.
  • Collaborate with internal SMEs to standardise scheduling practice across the function aligned to policy and procedure.
  • Define, develop and utilise reporting to monitor achievement of objectives against KPIs.
  • Lead and innovate the ongoing development of practices to continuously improve performance of the function.
  • Adhere to WHS obligations and legislative requirements.
  • Ensure all documentation and reporting meets relevant timeframes, standards, guidelines and legislation including 1997 Aged Care Act, Home Care standards etc.
  • Ensure adherence to funding contract requirements during the course of service delivery.

About You
  • You will have a strong background in logistics management and scheduling.
  • You will have well developed leadership skills with the ability to manage in a complex decentralised, matrix organisation
  • You will have strong commercial acumen with experience converting insights into outcomes to deliver desired performance results
  • You will have solid previous experience leading and managing a similar function, including rostering and scheduling services within a highly customer centric organisation
  • You will be a highly accomplished People Leader, who can coach, develop and drive high level performance within your teams
  • You will be competent using MS Suite and online rostering and resource management technology/systems
  • You will be able to develop and Inspire great initiatives within your team and function to drive positive business change outcomes
  • You will have experience in recognising and reporting on financial impacts of performance and how they impact the wider business
  • You will be a constant innovator of effective new business improvements and able to design and deliver the processes to support.

Why Join Us
  • Competitive remuneration
  • Enjoy a range of great employee benefits and product discounts
  • Community and Well-Being paid leave days
  • Flexible Work Options – We believe in a work life balance and flexibility that allows people to thrive at work
  • Supported learning and career development plan

What Makes Us, Us?
  • We’re all about lifelong learning
  • We’re all about supporting your wellbeing
  • We take care of our people, they take care of our customers
  • We’re all about making a bigger difference together in the communities we live in and support
This is an exciting opportunity to join a leading aged care service provider, within a role and leadership team, where your career will know no limitations.

At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing.

If you want to join a team which makes a real difference within an essential service, apply today!

Australian Unity is an Equal Opportunity employe r and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

Melbourne, VIC

Hospitality, Travel & Tourism


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