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June

Mch Customer Service/admissions Admin Officer

Monash Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Ongoing - Part Time, 27.5 (5 shifts) per fortnight 11:30am – 5:30pm


Health Information Services (HIS) at Monash Health is looking for enthusiastic and experienced clerks with outstanding customer service to join our Admissions /Reception team at Monash Children’s Hospital, Clayton.


Acknowledging the vital role they play in providing healthcare to our community, Monash Health proudly supports the WHO 2021 International Year of Health and Care Workers.


About Monash Health


Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.


About the HIS Team and the Role


In this clerical role your primary responsibilities will include:



  • Provide customers exceptional customer service both face-to-face and over the phone;

  • Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)


Operating Hours


The Monash Children’s Hospital Admission office is open 5 days per week. Shifts start and finish times may vary between 6.30am and finish at 9pm with the potential for operating hours to be changed and extended as the service continues to grow. 


Staff may also be required to travel to other Monash Health sites.


About You


We are seeking people to join our patient-focused team who possess the following:



  • Exceptional interpersonal and communication skills

  • Be self-motivated and committed to self-improvement.

  • A positive approach to a frequently changing environment.

  • Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.

  • Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course. 

  • Flexibility in availability, rostering and working hours is essential.


What’s in it for you?


You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.


Things you need to know


Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.


Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.


Existing Monash Health Employees should apply using your Monash Health employee account. For any queries in regards to internal applicants please contact Recruitment Services on 92652776.


Offers of employment can only be made once all required probity checks have been completed. These include:



  • reference checks;

  • a clear Police Check conducted within the last three months;

  • a current Victorian Employee Working with Children’s Check (or proof of payment for same);and

  • proof of immunisation.


As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Melbourne, VIC

Health, Medical & Pharmaceutical




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