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June

Casual Contact Centre Consultant Family Support

Davidson Recruitment - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

About the Company:
Davidson are proud to be collaborating with a leading national organisation with a fantastic reputation for providing valuable service to its customers and families. This organisation is a not-for-profit social enterprise who pride themselves on giving back to the community through ongoing support, outstanding customer service and improving the lives of others.
There are a number of upcoming opportunities to be part of a casual pool within the Family Support contact centre. As a Family Support Consultant, you will be providing expert advice across a number of key areas. These positions are a part of a "Casual Pool" and the hours of work will vary.

About the role:

  • Responding to customers - including communication via all channels (telephone, dialler, email, web chat and text etc)
  • Document customer requests inside appropriate enterprise systems, understanding hand off points for escalating incidents when appropriate and/or necessary to satisfy SLA's
  • Ability to build rapport quickly to ensure service excellence that leads to prompt resolutions of queries, problems or complaints.
  • Treating and taking ownership of each contact in a professional and consultative manner
  • Meeting targets for quality interaction within the processes
  • Liaising and providing feedback within the team - to help meet customer satisfaction targets/objectives
  • Complete outbound follow up calls and undertake ad hoc tasks
  • Consistently meet all individual and team performance targets
  • High attention to details and ability to multitask using up to 3 screens
  • Family Support Consultant framework to follow

About You:
Essential:

  • Blue Card Holder - must obtain this yourself if you don't already have one
  • Excellent Communication Skills
  • Exceptional customer service skills and the ability to build rapport quickly
  • Collaborative problem solver
  • Experience in an Omni channel environment
  • Experience in a sales and resolutions environment

Desirable:

  • Experience in the child care, aged care or other service business
  • High level of empathy and emotional resilience
  • Ability to multitask

Benefits:

  • Participate in meaningful work that contributes to the wellbeing and development of other
  • Become a part of a valued team
  • Great hourly rate! $28.10 p/hr + Super
  • Ongoing work and multiple opportunities
  1. Please note this is full merit process and applications will assessed according to the key criteria's

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). JO-2106-104705. Want to know more about Davidson? Visit us at www.davidsonwp.com

Brisbane City, QLD

Customer Service & Call Centre




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