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Clinical Quality Manager

Prestige Inhome Care - Moorabbin, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
Impact and feel proud to be part of a growing, ambitious organisation
Lead clinical governance ensuring high quality, people centred care for clients
Drive growth in clinical services by extending the depth of services offered

Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home. Our vision is to help people remain in the comfort, security, and familiarity of their own home for as long as possible.

About the role

Be the senior clinical advisor to a growing business that is looking to further enhance its reputation for clinical excellence and grow the scope of clinical services delivered to clients. There is flexibility in hours and opportunity to work on projects that directly impacts clients, staff and the business.

As the owner of the clinical governance framework, the Clinical Quality Manager is responsible to help Prestige maintain a high quality, effective and responsive clinical service for Prestige clients. The Clinical Quality Manager will be a senior voice at the leadership table to guide the organisation’s response to clinical issues, as well as leading business improvement or growth projects. As a clinical ambassador this position also has a role in tenders and representing the organisation at industry events.
The core of the role revolves around developing and maintaining clinical policies and procedures, working with service delivery teams to ensure clear expectations of service standards. Responsibilities include:

Develop and maintain Clinical Governance Framework Clinical Policy and Procedure framework for assessment and planning of care for clients with clinical care needs.
Leading and supporting the clinical team to drive and strive for best practice in all aspects of care delivery
Planning, monitoring, and reviewing work practices, systems and processes
All functions of this position occur in accordance with the prescribed parameters of a Registered Nurse and Prestige Inhome Care’s quality standards, policies, and procedures.

About you

You have a real passion for helping people. You are dedicated to safe best practice, quality care and committed to delivering patient centred care. You have substantial clinical experience in aged or community sector and are currently AHPRA registered. With a working knowledge of Health Care/Aged Care information management systems and the ability to foster a safe workplace and drive continuous quality improvement initiatives to develop sustainable practice. This is probably because you have a pro-active approach thriving in working independently as well as the ability to work as part of a team.

You will have sound administrative and self-management skills, including the ability to work to deadlines and resolve challenges quickly and professionally.
Your customer service skills are impeccable, with excellent communication, negotiation, and interpersonal skills, including an ability to build rapport and productive working relationships with colleagues, clients and health professionals.

You are compassionate and able to work collaboratively. Forming connections, building rapport, maintaining relationships through your practised listening, questioning, empathy, and professionalism is just how you do business. You are patient, demonstrate common sense with strong ethos of client service. You are adept at managing complex conversation and situations to ensure optimal outcomes for clients.

What’s in it for you?

Enjoy the support of an experienced service-oriented team
Access to an employee assistance program
Know that through your work you are making a difference in people’s lives
Work with a growing business with a great reputation in the community and the industry
Test yourself in a fast-moving environment and reap the rewards

Apply now with your cover letter and resume. Contact Hywell Sebastian on hywell@prestigeinhomecare.com.au with any questions about this role.

Visit our website to learn more about Prestige Inhome Care www.prestigeinhomecare.com.au.

Applicants require a current driver’s license, a reliable roadworthy vehicle and full comprehensive car insurance (vehicle allowance included in package). Our recruitment process requires to you hold a clear National Crime Check or be willing to apply for an NDIS Worker Screening Clearance, through their relevant state government agency. Police check and NDIS Worker Screening outcomes are considered in accordance with applicable legislation standards. Furthermore, all applicants must have the right to work in Australia.

Moorabbin, VIC

Health, Medical & Pharmaceutical


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