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Customer Service Liaison - Customer Experience Team

Feros Care - Coolangatta, QLD

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Part-time (56 hrs per fortnight), Fixed term contract
Do what you love whilst helping people live BOLD lives!
Beautiful beach front offices overlooking Coolangatta beach!

We are looking for someone who thrives in a fast paced ever-changing environment and enjoys helping clients over the phone. We need an efficient problem-solver who has outstanding customer service skills.

This role is a Part time (56 hrs per fortnight), fixed term contract for 12 months.

What will I be doing?

Undertaking inbound calls (high volume)
Actioning variations to current services
Administratively assisting field managers
Updating client information
Meeting critical deadlines associated within a busy contact centre environment
Capturing and recording key information
Utilising multiple programs (My Aged Care, Sandwai, PureCloud, Outlook, Excel)

About You:
You will be someone that is calm and steady in times of peak traffic
You will have previous experience working within the customer service industry
You will have well-developed communication skills (written, verbal and listening) with highly developed telephone techniques
A team player with experience in a team environment
You will have a high level of computer literacy (word processing, spreadsheets and databases)

Closing Date: Thursday 17th June 2021

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ally Johnston on 0407689891, quoting Ref No. 950473.

Coolangatta, QLD

Customer Service & Call Centre


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